John has just graduated from the College of Business Administration at State University and…

John has just graduated from the College of Business Administration at State University and has joined his family’s small business, which employs twenty-five semiskilled workers. During the first week on the job, hid dad called him in and said: “john, I’ve had a chance to observe you working with the men and women for the past two days and, although I hate to, I feel I must say something. You are just too nice to people. I know they taught you that human relations stuff at the university, but it just doesn’t work here. I remember when we discussed the Hawthorne studies when I was in school and everybody at the university got all excited about them, but believe me, there is more to managing [people than just being nice to them.”

1. How would you react to your father’s comments if you were John? 2. Do you think John’s father understood and interpreted the Hawthorne studies correctly? 3. How would you explain to your father perspective that is needed and how the study of organizational behavior will help the business be successful in the new paradigm?

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