Please respond to the following Discussion (2) BUS 430 Week 11 Operations Management

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Business Finance

Discussion (2) BUS 430 Week 11 Operations Management The Value Chain Concept

The Value Chain Concept Please respond to the following:

  • Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
  • Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.